Airship
Live Guest Dashboard
Live CRM Lookup
Feedback and Sentiment
Gamification

WiFi guest data.
Live in Airship.

CaptiveWiFi connects directly to Airship pushing live guest data the moment someone connects to your WiFi. Real-time CRM lookup, feedback and sentiment flowing into your platform, and gamification triggers fired automatically.

See it in action View all integrations
Guest connects to WiFi
Portal captures name, email, consent
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Live CRM lookup in Airship
Profile matched or created instantly
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Feedback and sentiment captured
Pulled live into Airship platform
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Gamification triggers fire
Points, rewards, challenges activated
What CaptiveWiFi + Airship delivers

Four live data streams.
One powerful integration.

Live Guest Dashboard
A real-time view of every guest in your venue alongside their Airship CRM profile. Tier, points balance, visit history, sentiment score and active tags - updated live as guests arrive and leave. Your floor team always has the full picture.
Live CRM Lookup
The moment a guest connects to WiFi, CaptiveWiFi looks them up in Airship in real time. Returning guest? Their full profile is surfaced instantly - preferences, visit history, tier status and any active offers.
Feedback and Sentiment Flowing Into Airship
Guest feedback captured via CaptiveWiFi's post-visit survey flows live into Airship - NPS, star ratings and free-text sentiment as guest attributes and events. Airship automations can trigger directly from feedback signals.
Live Gamification Triggers
WiFi connections fire gamification triggers in Airship - awarding points for first visits, return visits, consecutive visits and milestone achievements. No manual intervention. All automatic.
Live Guest Dashboard

Your venue. Every guest.
Right now.

A real-time view of every connected guest alongside their Airship CRM profile - giving your team instant context for every interaction.

Live Guests
Live
Emma Clarke
Connected 4 mins ago · 6th visit
VIP Tier
James Okafor
Connected 12 mins ago · First visit
New Guest
Sophie Tan
Connected 28 mins ago · Birthday today
Birthday
Avg Sentiment Score
Based on 12 recent responses
8.4
Airship profile surfaced in real time
Every guest row shows their live Airship data - tier, points balance, active offers, visit count and tags.
Sentiment score visible per guest
Live feedback sentiment from CaptiveWiFi post-visit surveys is visible alongside each guest in the dashboard.
Walk-ins captured alongside booked guests
Every WiFi connection appears in the live view - not just booked guests. Bar customers, events, walk-ins all visible.
Feedback and Sentiment

Guest feedback.
Live in Airship.

CaptiveWiFi captures guest feedback at WiFi connection and after each visit. That data flows live into Airship, enabling sentiment-triggered campaigns and real-time service recovery.

Gamification

WiFi connection.
Gamification trigger.

Every WiFi connection can fire a gamification event in Airship - awarding points, activating challenges and unlocking rewards automatically.

First visit - welcome points awarded
A guest's first WiFi connection fires a first-visit event in Airship, triggering a welcome bonus and onboarding campaign.
Return visit - loyalty points added
Every return visit automatically adds loyalty points to the guest's Airship account. No app required.
Visit streaks - milestone rewards
Consecutive visit streaks trigger milestone rewards in Airship. 5th visit, 10th visit, monthly regular - all automated.
Positive feedback - bonus points
A high NPS or positive sentiment score triggers a feedback reward in Airship, reinforcing the behaviour you want more of.
FAQ

Common questions about
Airship + CaptiveWiFi.

What is the live guest dashboard?
The live guest dashboard is a real-time view designed for hospitality teams. It shows every guest currently connected to your WiFi alongside their Airship CRM profile - tier, points, visit count, sentiment score and tags. It updates automatically as guests connect and disconnect.
How does the live CRM lookup work?
When a guest connects to WiFi, CaptiveWiFi queries Airship in real time using the guest's email address. If a profile exists it is surfaced immediately in the live dashboard. If no profile exists, a new one is created with the guest's details and consent record.
How does feedback flow into Airship?
CaptiveWiFi captures feedback at two points - during the WiFi login flow and via post-visit survey. NPS scores, star ratings and free-text sentiment are pushed to Airship in real time as guest attributes and events. Airship automations can trigger based on any feedback signal.
Do guests need to download an app for gamification to work?
No. CaptiveWiFi fires gamification triggers in Airship via the integration. No app download required from the guest. Points, rewards and challenges are managed through Airship, triggered automatically by WiFi connection events.
Integrations

See all CaptiveWiFi
integrations.

Hardware, CRM, loyalty, POS, email marketing and more.

View all integrations
Get started

Ready to connect CaptiveWiFi
to Airship?

Live guest data. Real-time CRM lookup. Feedback and sentiment flowing into your platform.

See it in action