The hospitality podcast
that tells it straight.

23

The Welcome You Never Sent - by Georgina

Unlock hospitality insights with Georgina as she explores guest experiences post-stay. Discover the power of personalisation and connection.

May 15, 2026 09:44

22

Clare Reid - When Data Helps Hospitality Feel Human

Join Clare Reid as she discusses blending data with genuine hospitality, emphasising guest experience and brand authenticity.

May 8, 2026 1:36:45

21

Kevin Kosiewicz - The Truth About Digital Transformation in Restaurants

Discover how Kevin Kosiewicz demystifies digital transformation in restaurants, turning data into impactful guest experiences.

May 1, 2026 1:23:13

20

Thomas Arnold - How Content Builds Clients Before Revenue

Discover how curiosity and consistency in content creation build client relationships before revenue from Thomas Arnold of Fearless Media.

April 24, 2026 1:03:48

19

Bonus Clip - CaptiveWiFi Platform Update: Live Guest Dashboard, Gamification and What's Coming Next

Discover CaptiveWiFi's biggest platform update, featuring a Live Guest Dashboard, gamification, and real-time data integration.

April 19, 2026 05:12

18

The Guest Who Came Back and the Moment You Almost Missed at Hospitality Tech 360

Discover insights on guest retention strategies in premium hospitality from Ben Heppell at HT360.

April 3, 2026 25:30

17

Natalie Dunning - The New Rules of Guest Discovery in Hospitality

Explore how hospitality is evolving with Natalie Dunning as she discusses guest discovery, marketing strategies, and early engagement.

March 26, 2026 1:06:42

16

Chloe Dodd & Alex O'Reilly - The Gap Between Ops and Sales No One Owns

Chloe Dodd and Alex O'Reilly explore the crucial gap between operations and sales in hospitality.

March 19, 2026 1:34:47

15

Tom Stanley - The Business Side of Hospitality Nobody Talks About

Tom Stanley uncovers the financial realities of hospitality, emphasising the crucial link between finance and guest experience.

March 13, 2026 50:37

14

Catherine Gwynne - Designing Restaurants That Guests Remember

Adam Forman and Catherine Gwynne uncover the psychology of restaurant design and its impact on guest experiences.

March 6, 2026 1:14:33

13

Yaro Tsyhanenko - The Invisible Gap Between Kitchen and Guest

Yaro Tsyhanenko uncovers the crucial gap between digital ordering and real-world pickup in hospitality.

February 27, 2026 1:17:54

12

Gabrielle Goode - Marketing That Creates Lasting Memories

Gabrielle Goode explores emotional personalisation and brand loyalty in hospitality marketing.

February 20, 2026 1:11:58

11

Rosie Lewis-Marsh - Why Hospitality Does Not Need More Leads

Rosie Lewis-Marsh reveals why the hospitality industry needs simplicity over more leads, focusing on booking and human connection.

February 6, 2026 1:01:02

10

Massimo Montone - Why Hospitality Still Needs to Feel Human

Adam Forman and Massimo Montone discuss the heart of hospitality, blending human touch with innovative practices.

January 30, 2026 1:06:43

09

Oliver & Chris - The Human Side of Payments: How YetiPay Is Helping Hospitality Finally Feel It

Discover how YetiPay is transforming hospitality payments by reconnecting tips to waitstaff, boosting earnings by 300%.

December 25, 2025 49:06

08

Mark Withington - Why Hospitality Needs Better Data, Not More Dashboards

Discover why better data frameworks are crucial in hospitality. Episode 80 of Captive Conversations.

December 19, 2025 56:34

07

Jonatan Rasmussen - The Future of Hospitality Training and Communication

How All Gravy is transforming hospitality training and communication through innovative frontline technology.

December 12, 2025 1:02:07

06

Rosie Akenhead - How Better Data Builds Better Guest Moments

Rosie Akenhead uncovers how better data enhances guest experiences and addresses key hospitality challenges.

December 5, 2025 1:04:01

05

Edd Bower - How Operators Can Personalise at Scale

Edd Bower from Guestwise empowers hospitality operators to personalise guest experiences at scale with connected data.

November 28, 2025 49:19

04

Ed Christmas - Boosting Bookings, Secrets of Hospitality Sales

Insider tips from Ed Christmas on boosting hospitality bookings and operational efficiency.

November 14, 2025 58:60

03

Glenda Barber - How Community Is Redefining Hospitality Marketing

Glenda Barber explores community-driven hospitality marketing, trends for 2025, and the power of authentic connections.

November 6, 2025 1:14:09

02

Olivia Fitzgerald - Hospitality's Hidden Goldmine: Unlocking Data with 125 Insights

Olivia Fitzgerald explores hospitality insights, customer feedback, and the future of guest experience.

September 25, 2025 1:35:13

01

Victoria Searl - The Future of Hospitality Lies in Customer Data

Victoria Searl of DataHawks explores the transformative power of customer data in hospitality.

September 18, 2025 1:51:21